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Frequently Asked Questions:

What is Trend Micro Anti-Spyware 3.0?

Trend Micro Anti-Spyware 3.0 is our new consumer stand-alone anti-spyware product. As a result of Trend Micro acquiring InterMute, Inc., SpySubtract PRO was renamed and dramatically improved to become Trend Micro Anti-Spyware 3.0.

What are the benefits of upgrading to Trend Micro Anti-Spyware 3.0?

Trend Micro Anti-Spyware 3.0 is a major upgrade in the product. The new version includes several new features. Click here to find out more

Am I eligible to upgrade?

All non-expired subscribers are eligible to upgrade to the new version. Note: SpySubtract is a 12 month subscription. If you purchased more than 12 months ago, you are not eligible for a free upgrade.

What are the Minimum System Requirements needed to run Trend Micro Anti-Spyware 3.0?

Trend Micro Anti-Spyware 3.0 is compatible with Windows XP and 2000
Pentium® class processor or equivalent
128 MB RAM
6 MB Hard Drive space

If you are a Win 98SE or Windows ME user please click here

How do I upgrade to Trend Micro Anti-Spyware 3.0?

The upgrade process is simple. Download the new version, and run the installer. Make sure you enter the same email address that you used to register SpySubtract. Do not uninstall SpySubtract - the new version will replace your existing SpySubtract files.

Click here to download the installer

Is there a charge to upgrade to Trend Micro Anti-Spyware 3.0?

The upgrade is free to all non-expired subscribers.

Are the features I became comfortable with still available?

None of the existing functionality will be lost in the new version - however many of the features
have been improved to perform better.

Do I have to upgrade now?

No, but you are encouraged to do so. The new version only supports Windows 2000 and XP.
If you are running an older version of Windows OS, then do not upgrade.

Where can I get Technical Support?

Technical support can be found at www.trendmicro.com/support or by calling the appropriate
number below:

Trend Micro Anti-Spyware customers can call:
Consumer customers: 1-800-864-6027
Corporate customers: 1-888-608-1009

SpySubtract PRO users can click here for support.

 
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